Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. To track your order:. 1.    Check your shipping confirmation email – If a tracking link is included, click on it to see real-time updates. 2.

Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. To track your order:&#xA0; &#xA0; 1. &#xA0; &#xA0;Check your shipping confirmation email &#x2013; If a tracking link is included, click on it to see real-time updates.&#xA0; &#xA0; 2. &#xA0; &#xA0;If only a tracking number is provided, you can track your package on the carrier&#x2019;s website:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;DHL: <a data-fr-linked="true" href="//www.dhl.com">www.dhl.com</a>&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Universal Parcel Tracking: <a data-fr-linked="true" href="//www.17track.net">www.17track.net</a> (for tracking across multiple carriers)&#xA0; &#xA0; 3. &#xA0; &#xA0;If no tracking information in your shipping notification email is visible, please contact us at <a data-fr-linked="true" href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a>, and we will assist you. Please note that tracking updates may take up to 48 hours to appear after your order has been shipped.

How do I track my order?

If your DHL tracking shows “The shipment has been electronically announced” and there is no movement for more than 5 business days, this usually indicates one of the following:. 1. The parcel has been registered but not yet handed over to DHL. In som

If your DHL tracking shows &#x201C;The shipment has been electronically announced&#x201D; and there is no movement for more than 5 business days, this usually indicates one of the following: 1. The parcel has been registered but not yet handed over to DHL.In some cases, one item in your order may be awaiting restock or arriving from a supplier. In these situations, the shipping label is created in advance, but the parcel can only be handed over once all items are ready. 2. The parcel has been handed over, but DHL has not scanned it yet.With high daily shipping volumes, it can occasionally happen that a package is transferred to DHL without an initial scan. In these cases, the parcel is already in DHL&#x2019;s network but will only appear in the tracking system once it reaches a sorting center and receives its first scan. If the status hasn&#x2019;t changed after 5 more business days, feel free to contact us and we&#x2019;ll be happy to check on it for you.

Why does my DHL tracking say “The shipment has been electronically announced” and not move?

Items marked "In stock" ship within 3 business days. Some pieces are ordered from the manufacturer after you order, or made to order. For each variant, the product page shows above "Add to cart" when the piece will be ready to ship from us ("Ready to

<h3 id="until-your-order-is-ready-to-ship">Until your order is ready to ship</h3><h4 id="in-stock-items">In-stock items</h4>Items marked &quot;In stock&quot; ship within 3 business days.<h4 id="items-on-order">Items on order</h4>Some pieces are ordered from the manufacturer after you order, or made to order. For each variant, the product page shows above &quot;Add to cart&quot; when the piece will be ready to ship from us (&quot;Ready to ship in approx. &#x2026;&quot;). Depending on the brand this is, for example, 2&#x2013;4 weeks, for some 8&#x2013;12 weeks. Once it is with us, we ship it within 3 business days. All times are approximate.<hr><h3 id="transit-time">Transit time</h3>The transit time from handover to the carrier comes on top, approx.:<ul><li style="font-size: 16px;">Germany: 1&#x2013;2 business days</li><li style="font-size: 16px;">European Union: 3&#x2013;5 business days</li><li style="font-size: 16px;">Rest of Europe (outside the EU): 5&#x2013;8 business days</li><li style="font-size: 16px;">United States: 5&#x2013;8 business days</li><li style="font-size: 16px;">Rest of world: 7&#x2013;14 business days</li></ul>Outside the EU, customs clearance can take longer depending on the country.<hr><h3 id="freight">Freight</h3>Items that are very large or weigh 25 kg or more ship by freight forwarder. Transit time approx.:<ul><li style="font-size: 16px;">Germany: 2&#x2013;5 business days</li><li style="font-size: 16px;">European Union: 4&#x2013;7 business days</li><li style="font-size: 16px;">International: 10&#x2013;20 business days</li></ul><hr><h3 id="shipping-confirmation-and-tracking">Shipping confirmation and tracking</h3>Once your order has shipped, you will receive a shipping confirmation with a tracking number at the email address of your order. If you can&apos;t find it, please check your spam folder. If the number is missing, write to <a href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> and we will send it to you.<hr><h3 id="express-shipping">Express shipping</h3>For express delivery or priority handling, please write to <a href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> before ordering. You will receive a quote for your destination and items. Express depends on availability and usually costs extra.

How long does delivery take?

Yes, we offer international shipping to many countries across Europe, America, Asia, Australia, and more. If standard shipping is not available in your country, we can arrange a custom shipping solution. Please contact us, and we will provide a tailo

Yes, we offer international shipping to many countries across Europe, America, Asia, Australia, and more. If standard shipping is not available in your country, we can arrange a custom shipping solution. Please contact us, and we will provide a tailored shipping quote. For more details on available destinations and shipping costs, check our <a href="https://industrialkonzept.com/policies/shipping-policy" rel="noopener noreferrer" target="_blank">Shipping Policy</a>.

Do you ship worldwide?

Yes, shipping is free from these order values:. For all other countries and all other deliveries, shipping is charged. You can find all prices in our Shipping Policy. The shipping costs for your order are always shown at checkout. Please note that we

Yes, shipping is free from these order values:<ul><li style="font-size: 16px;">Germany: parcels from &#x20AC;99, freight from &#x20AC;500</li><li style="font-size: 16px;">Austria, Belgium, Czech Republic, Denmark, France, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, San Marino, Vatican City: parcels from &#x20AC;149, freight from &#x20AC;2,500</li><li style="font-size: 16px;">Bulgaria, Croatia, Estonia, Finland, Latvia, Lithuania: freight from &#x20AC;2,500</li><li style="font-size: 16px;">Greece, Switzerland, Liechtenstein, United Kingdom, Andorra: parcels from &#x20AC;149</li></ul>For all other countries and all other deliveries, shipping is charged. You can find all prices in our <a href="https://industrialkonzept.com/policies/shipping-policy">Shipping Policy</a>.The shipping costs for your order are always shown at checkout. Please note that we cannot make exceptions.

Do you offer free shipping?

Shipping costs vary depending on the destination and may change over time. The exact shipping cost for your order will always be displayed at checkout once you enter your shipping address. Please refer to our Shipping Policy for more information. If

Shipping costs vary depending on the destination and may change over time. The exact shipping cost for your order will always be displayed at checkout once you enter your shipping address. Please refer to our <a href="https://industrialkonzept.com/policies/shipping-policy" rel="noopener noreferrer" target="_blank">Shipping Policy</a>&#xA0;for more information. If you have specific shipping requests, feel free to contact us.

How much does shipping cost?

<h3 id="parcel-not-there">Parcel not there</h3><ol><li style="font-size: 16px;">Check your tracking. Sometimes a parcel is shown as delivered before it actually arrives.</li><li style="font-size: 16px;">Check the delivery address in your order confirmation.</li><li style="font-size: 16px;">Ask your neighbours or people in your household.</li><li style="font-size: 16px;">Wait another day; the final delivery sometimes takes a little longer.</li><li style="font-size: 16px;">If it still has not arrived, write to <a href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> with your order number. We will look into it with the carrier.</li></ol><hr><h3 id="parcel-damaged">Parcel damaged</h3><ol><li style="font-size: 16px;">If the packaging is visibly damaged, please take photos before opening it.</li><li style="font-size: 16px;">If anything inside is damaged, please photograph the item and the packaging.</li><li style="font-size: 16px;">Please get in touch as soon as you can with photos to <a href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> &#x2013; a short video helps us too. Please include your order number and a short description.</li><li style="font-size: 16px;">Please keep the packaging; the carrier sometimes needs it for the claim.</li></ol>We will look into it with the carrier.

What if my package gets lost or arrives damaged?

Your tracking says "delivered" but your parcel is not there? Please go through these steps:. If you still cannot find it, write to service@industrialkonzept.com with your order number. We will look into it with the carrier.

Your tracking says &quot;delivered&quot; but your parcel is not there? Please go through these steps:<ol><li style="font-size: 16px;">Look around: the parcel may have been left in a safe place or with a neighbour.</li><li style="font-size: 16px;">Check the delivery address in your order confirmation.</li><li style="font-size: 16px;">Ask your household or neighbours whether someone accepted it.</li><li style="font-size: 16px;">Wait another day. Sometimes a parcel is shown as delivered before it actually arrives.</li></ol>If you still cannot find it, write to <a href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> with your order number. We will look into it with the carrier.

My order was marked delivered but it’s not here.

Yes, we do ship to DHL Packstations. Please ensure that the delivery address is correctly filled out with all necessary information, including the Packstation number, to facilitate a smooth delivery process. Freight items cannot be delivered to Packs

Yes, we do ship to DHL Packstations. Please ensure that the delivery address is correctly filled out with all necessary information, including the Packstation number, to facilitate a smooth delivery process.Freight items cannot be delivered to Packstations.

Do you offer shipping to DHL Packstations?

For international orders, we cover shipping from our warehouse in Germany to the destination country when shipping is included in the price or paid at checkout. Everything we can handle on our side is taken care of, including export processing and an

For international orders, we cover shipping from our warehouse in Germany to the destination country when shipping is included in the price or paid at checkout. Everything we can handle on our side is taken care of, including export processing and any fees that can be paid in advance.How customs duties, taxes and import fees are handled depends on the destination and the shipping method:<ul><li style="font-size: 16px;">United States, parcels: We cover the import duties; no customs charges are due on delivery.</li><li style="font-size: 16px;">United States, freight: We cannot cover import duties; they are paid by the recipient.</li><li style="font-size: 16px;">All other countries outside the EU: Customs duties, taxes and import fees follow the rules of the destination country and are paid by the recipient.</li></ul>Every country has its own customs rules, and charges depend on product type, value and local law. Many shipments pass without extra costs, but this is decided solely by the customs authority in the destination country.<hr><h3 id="important-notes">Important notes</h3><ul><li style="font-size: 16px;">Where customs duties or import fees apply, they are paid by the recipient.</li><li style="font-size: 16px;">If they are not paid, customs will send the shipment back. In that case we deduct the outbound and return shipping costs and any handling fees for the return from the refund. For freight shipments abroad these costs can be high.</li><li style="font-size: 16px;">If you no longer want your order, please tell us beforehand.</li></ul><hr><h3 id="what-we-cover">What we cover</h3><ul><li style="font-size: 16px;">Export documents</li><li style="font-size: 16px;">Carrier fees that can be paid in advance</li><li style="font-size: 16px;">Import duties for parcels to the United States</li><li style="font-size: 16px;">All shipping-related costs that can be settled in advance</li></ul>Anything charged in the destination country, such as duties imposed by local authorities, is handled and paid by the recipient.<hr><h3 id="tip">Tip</h3>Check your country&apos;s customs rules before ordering to avoid surprises. Tools such as Simply Duty can help.

Who is responsible for customs duties and fees on international orders?

In most cases, delivery delays cannot be guaranteed, as orders are processed and shipped as soon as they become available. However, in certain situations we may be able to assist. If you need to delay your delivery, please contact our customer suppor

In most cases, delivery delays cannot be guaranteed, as orders are processed and shipped as soon as they become available. However, in certain situations we may be able to assist. If you need to delay your delivery, please contact our customer support team at service@industrialkonzept.com as soon as possible and include your order details.We will review your request on a case-by-case basis and let you know if a delay is possible for your specific order. Please note that once an order has been shipped, we can no longer influence the delivery schedule.

Shipping & Tracking