Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. To track your order:. 1.    Check your shipping confirmation email – If a tracking link is included, click on it to see real-time updates. 2.

Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. To track your order:&#xA0; &#xA0; 1. &#xA0; &#xA0;Check your shipping confirmation email &#x2013; If a tracking link is included, click on it to see real-time updates.&#xA0; &#xA0; 2. &#xA0; &#xA0;If only a tracking number is provided, you can track your package on the carrier&#x2019;s website:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;DHL: <a data-fr-linked="true" href="//www.dhl.com">www.dhl.com</a>&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Universal Parcel Tracking: <a data-fr-linked="true" href="//www.17track.net">www.17track.net</a> (for tracking across multiple carriers)&#xA0; &#xA0; 3. &#xA0; &#xA0;If no tracking information is visible, please contact us at <a data-fr-linked="true" href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a>, and we will assist you. Please note that tracking updates may take up to 48 hours to appear after your order has been shipped.

How do I track my order?

If your DHL tracking shows “The shipment has been electronically announced” and there is no movement for more than 5 business days, this usually indicates one of the following:. 1. The parcel has been registered but not yet handed over to DHL. In som

If your DHL tracking shows &#x201C;The shipment has been electronically announced&#x201D; and there is no movement for more than 5 business days, this usually indicates one of the following: 1. The parcel has been registered but not yet handed over to DHL.In some cases, one item in your order may be awaiting restock or arriving from a supplier. In these situations, the shipping label is created in advance, but the parcel can only be handed over once all items are ready. 2. The parcel has been handed over, but DHL has not scanned it yet.With high daily shipping volumes, it can occasionally happen that a package is transferred to DHL without an initial scan. In these cases, the parcel is already in DHL&#x2019;s network but will only appear in the tracking system once it reaches a sorting center and receives its first scan. In both scenarios, your order is on its way &#x2013; tracking will typically update automatically once DHL completes the next processing step. If the status hasn&#x2019;t changed after 5 more business days, feel free to contact us and we&#x2019;ll be happy to check on it for you.

Why does my DHL tracking say “The shipment has been electronically announced” and not move?

Delivery times depend on the destination country, the shipping carrier, and—if applicable—customs processing. Based on our experience, the following average transit times apply after the carrier has collected your order:. Germany: 1–2 business days.

<h3 id="delivery-times">Delivery Times</h3>Delivery times depend on the destination country, the shipping carrier, and&#x2014;if applicable&#x2014;customs processing. Based on our experience, the following average transit times apply after the carrier has collected your order: <ul><li>Germany: 1&#x2013;2 business days</li><li>EU: 4&#x2013;5 business days</li><li>Rest of Europe (Zones 2&#x2013;3): 5&#x2013;7 business days</li><li>Worldwide: 7&#x2013;14 business days</li></ul> Please note that actual delivery times may vary depending on the carrier and local logistics processes. Customs clearance can also vary in speed, depending on the country. <hr> <h3 id="order-processing-times">Order Processing Times</h3>1. In-stock itemsItems marked as in stock are typically shipped within 1&#x2013;2 business days. 2. Backordered itemsIf an item is not immediately available, processing time depends on the manufacturer&#x2019;s supply timeline. The expected availability is shown on each product page &#x2014; per variant, above the &#x201C;Add to Cart&#x201D; button. Please consider the following:<ul><li>Manufacturer lead times can vary significantly (e.g., 2&#x2013;4 weeks for some brands; others may take 8&#x2013;12 weeks).</li><li>These are estimates, based on previous deliveries and industry experience.</li><li>Manufacturers may ship earlier than expected, but delays are also normal due to high demand or limited production capacity.</li></ul> Once the product arrives at our warehouse, we always ship within 3 business days.Any delays occur on the manufacturer&#x2019;s side &#x2014; not ours &#x2014; and they affect all retailers equally, including direct purchases from the brand. <hr> <h3 id="shipping-confirmation--tracking">Shipping Confirmation &amp; Tracking</h3>Once your order has been shipped, you will receive a shipping confirmation email or a tracking number.If you do not see the email in your inbox, please check your spam folder. <hr> <h3 id="delivery-for-large-or-bulky-items">Delivery for Large or Bulky Items</h3>Large furniture pieces or pallet shipments may require up to 10 business days or longer, depending on the destination and shipping method.If your order requires special handling or freight shipping, we will provide the estimated delivery time after confirmation. <hr> <h3 id="express-shipping">Express Shipping</h3>If you require express delivery or priority processing (which usually comes at higher cost), feel free to contact us at service@industrialkonzept.com.We will be happy to provide a tailored quote based on your location and the items in your order.

How long does delivery take?

Yes, we offer international shipping to many countries across Europe, America, Asia, Australia, and more. If standard shipping is not available in your country, we can arrange a custom shipping solution. Please contact us, and we will provide a tailo

Yes, we offer international shipping to many countries across Europe, America, Asia, Australia, and more. If standard shipping is not available in your country, we can arrange a custom shipping solution. Please contact us, and we will provide a tailored shipping quote. For more details on available destinations and shipping costs, check our <a href="https://industrialkonzept.com/policies/shipping-policy" rel="noopener noreferrer" target="_blank">Shipping Policy</a>.

Do you ship worldwide?

For orders within Germany, standard shipping is free on orders above €99. The correct shipping costs for your order are always displayed at checkout. They are calculated automatically based on weight, destination, and carrier requirements. Please not

For orders within Germany,&#xA0;standard shipping is free on orders above &#x20AC;99. The correct shipping costs for your order are always displayed at checkout.They are calculated automatically based on weight, destination, and carrier requirements. Please note that we are&#xA0;not able to make exceptions. Some items &#x2014; such as heavy, oversized, or fragile products &#x2014; may incur higher shipping fees due to special handling or transport requirements. These costs will also be shown transparently during checkout.

Do you offer free shipping?

Shipping costs vary depending on the destination and may change over time. The exact shipping cost for your order will always be displayed at checkout once you enter your shipping address. For an overview of our current shipping rates, please refer t

Shipping costs vary depending on the destination and may change over time. The exact shipping cost for your order will always be displayed at checkout once you enter your shipping address. For an overview of our current shipping rates, please refer to our <a href="https://industrialkonzept.com/policies/shipping-policy" rel="noopener noreferrer" target="_blank">Shipping Policy</a>. If you have specific shipping requests, feel free to contact us.

How much does shipping cost?

If your package is lost or arrives damaged, please follow these steps:. Lost Package. 1.    Check the tracking status – Sometimes, packages are marked as delivered before they actually arrive. 2.    Verify the shipping address – Ensure the address pr

If your package is lost or arrives damaged, please follow these steps: Lost Package&#xA0; &#xA0; 1. &#xA0; &#xA0;Check the tracking status &#x2013; Sometimes, packages are marked as delivered before they actually arrive.&#xA0; &#xA0; 2. &#xA0; &#xA0;Verify the shipping address &#x2013; Ensure the address provided at checkout is correct.&#xA0; &#xA0; 3. &#xA0; &#xA0;Check with neighbors or household members &#x2013; The package may have been left with someone nearby.&#xA0; &#xA0; 4. &#xA0; &#xA0;Wait a little longer &#x2013; Some carriers experience delays in final delivery.&#xA0; &#xA0; 5. &#xA0; &#xA0;Contact the shipping carrier &#x2013; Use the tracking number to inquire directly with the carrier.&#xA0; &#xA0; 6. &#xA0; &#xA0;Reach out to us &#x2013; If your package is confirmed lost, contact us at <a data-fr-linked="true" href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a>, and we will assist you in resolving the issue. Damaged Package&#xA0; &#xA0; 1. &#xA0; &#xA0;Inspect the package upon arrival &#x2013; If the packaging shows visible damage, take photos before opening it.&#xA0; &#xA0; 2. &#xA0; &#xA0;Check the items inside &#x2013; If any products are damaged, take clear photos of both the item and packaging.&#xA0; &#xA0; 3. &#xA0; &#xA0;Contact the local shipping carrier and us within 24 hours &#x2013; Send an email both to <a data-fr-linked="true" href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> and the shipping courier service with your order number, detailed photos, and a description of the issue.&#xA0; &#xA0; 4. &#xA0; &#xA0;Keep all packaging &#x2013; The shipping carrier may require it for an inspection or claims process. We will work with you to find a solution and make an insurance claim depending on the situation.

What if my package gets lost or arrives damaged?

If your order status shows delivered, but you haven’t received it, please follow these steps:. 1.    Check your surroundings – The package may have been placed in a secure location or left with a neighbor. 2.    Verify the shipping address – Ensure t

If your order status shows delivered, but you haven&#x2019;t received it, please follow these steps:&#xA0; &#xA0; 1. &#xA0; &#xA0;Check your surroundings &#x2013; The package may have been placed in a secure location or left with a neighbor.&#xA0; &#xA0; 2. &#xA0; &#xA0;Verify the shipping address &#x2013; Ensure the address provided at checkout is correct.&#xA0; &#xA0; 3. &#xA0; &#xA0;Ask household members or neighbors &#x2013; Sometimes, packages are accepted by someone else at the address.&#xA0; &#xA0; 4. &#xA0; &#xA0;Wait a little longer &#x2013; In some cases, carriers mark a package as delivered a few hours before actual delivery.&#xA0; &#xA0; 5. &#xA0; &#xA0;Contact the local shipping carrier &#x2013; Use the tracking number provided in your shipping confirmation email to inquire with the carrier directly.Please note that we are not responsible for lost or stolen packages after delivery has been confirmed by the carrier. However, we will do our best to help resolve the issue.If you still are unable to locate the package, please reach out to the carrier.

My order was marked delivered but it’s not here.

Yes, we do ship to DHL Packstations. Please ensure that the delivery address is correctly filled out with all necessary information, including the Packstation number, to facilitate a smooth delivery process.

Yes, we do ship to DHL Packstations. Please ensure that the delivery address is correctly filled out with all necessary information, including the Packstation number, to facilitate a smooth delivery process.

Do you offer shipping to DHL Packstations?

For international orders, we cover all shipping costs from Germany to your destination country when shipping is included or when you pay for shipping at checkout. This means that everything we can handle on our side — including export processing and

For international orders, we cover all shipping costs from Germany to your destination country when shipping is included or when you pay for shipping at checkout. This means that everything we can handle on our side &#x2014; including export processing and any fees that we are able to prepay &#x2014; will be covered by us to ensure a smooth delivery experience. However, customs duties, taxes, and import fees are determined solely by the regulations of the destination country. These fees: <ul><li>are&#xA0;not controlled or predictable by us,</li><li>cannot be calculated or prepaid by us,</li><li>and are&#xA0;always the responsibility of the customer/recipient.</li></ul> Every country has its own customs rules, and charges may vary depending on the product type, value, and local legislation. In many cases, shipments pass through without additional costs &#x2014; however, this is entirely at the discretion of the customs authority in your country. <hr> <h3 id="important-notes">Important Notes</h3><ul><li>Any customs duties or import fees must be paid by the recipient. We cannot make exceptions.</li><li>If duties or fees remain unpaid, the shipment will be returned by customs.</li><li>In such cases, the customer is responsible for:<ul><li>the original outbound shipping cost,</li><li>the return shipping cost (often higher for international freight),</li><li>and any handling fees associated with the return.</li></ul></li></ul> Returned shipments due to unpaid duties may not be eligible for a full refund, depending on the condition of the product and the costs incurred. <hr> <h3 id="our-commitment">Our Commitment</h3>We cover everything we are legally and logistically able to cover on our side.This includes: <ul><li>Export documentation</li><li>Carrier fees we can prepay</li><li>Any shipping-related charges we are able to manage in advance</li></ul> Anything that falls outside of our control &#x2014; such as duties imposed by your government &#x2014; must be handled and paid by the customer. <hr> <h3 id="recommendation">Recommendation</h3>We strongly recommend checking your country&#x2019;s customs regulations before placing an order to understand any potential import charges. This helps avoid unexpected costs and ensures a smooth delivery.

Who is responsible for customs duties and fees on international orders?

In most cases, delivery delays cannot be guaranteed, as orders are processed and shipped as soon as they become available. However, in certain situations we may be able to assist. If you need to delay your delivery, please contact our customer suppor

In most cases, delivery delays cannot be guaranteed, as orders are processed and shipped as soon as they become available. However, in certain situations we may be able to assist. If you need to delay your delivery, please contact our customer support team at service@industrialkonzept.com as soon as possible and include your order details.We will review your request on a case-by-case basis and let you know if a delay is possible for your specific order. Please note that once an order has been shipped, we can no longer influence the delivery schedule.

Shipping & Tracking