Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. To track your order:. 1. Check your shipping confirmation email – If a tracking link is included, click on it to see real-time updates. 2.
Delivery times depend on the destination, courier, and customs processes. Below are the average shipping times based on our experience:. • Germany: 1–2 business days after pick-up by the carrier. • EU: 4–5 business days after pick-up. • Rest
Yes, we offer international shipping to many countries across Europe, America, Asia, Australia, and more. If standard shipping is not available in your country, we can arrange a custom shipping solution. Please contact us, and we will provide a tailo
Yes, we offer free shipping on orders over €199, depending on the destination. Exceptions for Special Shipping. Some products do not qualify for free shipping, especially if they require special handling, such as:. • Heavy or oversized items requi
Shipping costs vary depending on the destination and may change over time. The exact shipping cost will always be shown at checkout after you enter your shipping address. For an overview of our current shipping rates, please refer to our Shipping Pol
If your package is lost or arrives damaged, please follow these steps:. Lost Package. 1. Check the tracking status – Sometimes, packages are marked as delivered before they actually arrive. 2. Verify the shipping address – Ensure the address pr
If your order status shows delivered, but you haven’t received it, please follow these steps:. 1. Check your surroundings – The package may have been placed in a secure location or left with a neighbor. 2. Verify the shipping address – Ensure t