Who is responsible for customs duties and fees on international orders?Updated 7 days ago

For international orders, we cover all shipping costs from Germany to your destination country when shipping is included or when you pay for shipping at checkout. This means that everything we can handle on our side — including export processing and any fees that we are able to prepay — will be covered by us to ensure a smooth delivery experience.

However, customs duties, taxes, and import fees are determined solely by the regulations of the destination country. These fees:

• are not controlled or predictable by us,

• cannot be calculated or prepaid by us,

• and are always the responsibility of the customer/recipient.

Every country has its own customs rules, and charges may vary depending on the product type, value, and local legislation. In many cases, shipments pass through without additional costs — however, this is entirely at the discretion of the customs authority in your country.

Important Notes

• Any customs duties or import fees must be paid by the recipient. We cannot make exceptions.

• If duties or fees remain unpaid, the shipment will be returned by customs.

• In such cases, the customer is responsible for:

  • the original outbound shipping cost,

  • the return shipping cost (often higher for international freight),

  • and any handling fees associated with the return.

Returned shipments due to unpaid duties may not be eligible for a full refund, depending on the condition of the product and the costs incurred.

Our Commitment

We cover everything we are legally and logistically able to cover on our side.

This includes:

• Export documentation

• Carrier fees we can prepay

• Any shipping-related charges we are able to manage in advance

Anything that falls outside of our control — such as duties imposed by your government — must be handled and paid by the customer.

Recommendation

We strongly recommend checking your country’s customs regulations before placing an order to understand any potential import charges. This helps avoid unexpected costs and ensures a smooth delivery.