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Find answers to your questions about orders, shipping, returns, and product details in the industrialkonzept Help Center. Get support for a seamless shopping experience.

Help Center – industrialkonzept

Where are you based?

How can I contact you?

What happens if an item is out of stock?

Where can I download my invoice?

General Questions

How do I track my order?

Why does my DHL tracking say “The shipment has been electronically announced” and not move?

How long does delivery take?

Do you ship worldwide?

Do you offer free shipping?

How much does shipping cost?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Do you offer shipping to DHL Packstations?

Who is responsible for customs duties and fees on international orders?

Can I delay my delivery schedule?

Shipping & Tracking

How do I apply promo/discount codes?

Can I edit or add anything to my order?

How do I cancel my order?

How do I start a return?

How can I handle incorrect items received in my order?

What if I don't receive an order confirmation email?

What is the lead time for backorder or made-to-order items?

Orders & Returns

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Orders & Returns