What if my package gets lost or arrives damaged?Updated a month ago

If your package is lost or arrives damaged, please follow these steps:

Lost Package

    1.    Check the tracking status – Sometimes, packages are marked as delivered before they actually arrive.

    2.    Verify the shipping address – Ensure the address provided at checkout is correct.

    3.    Check with neighbors or household members – The package may have been left with someone nearby.

    4.    Wait a little longer – Some carriers experience delays in final delivery.

    5.    Contact the shipping carrier – Use the tracking number to inquire directly with the carrier.

    6.    Reach out to us – If your package is confirmed lost, contact us at [email protected], and we will assist you in resolving the issue.

Damaged Package

    1.    Inspect the package upon arrival – If the packaging shows visible damage, take photos before opening it.

    2.    Check the items inside – If any products are damaged, take clear photos of both the item and packaging.

    3.    Contact the local shipping carrier and us within 24 hours – Send an email both to [email protected] and the shipping courier service with your order number, detailed photos, and a description of the issue.

    4.    Keep all packaging – The shipping carrier may require it for an inspection or claims process.

We will work with you to find a solution and make an insurance claim depending on the situation.