What if my package gets lost or arrives damaged?Updated 20 days ago

Parcel not there

1. Check your tracking. Sometimes a parcel is shown as delivered before it actually arrives.
2. Check the delivery address in your order confirmation.
3. Ask your neighbours or people in your household.
4. Wait another day; the final delivery sometimes takes a little longer.
5. If it still has not arrived, write to [email protected] with your order number. We will look into it with the carrier.

Parcel damaged

1. If the packaging is visibly damaged, please take photos before opening it.
2. If anything inside is damaged, please photograph the item and the packaging.
3. Please get in touch as soon as you can with photos to [email protected] – a short video helps us too. Please include your order number and a short description.
4. Please keep the packaging; the carrier sometimes needs it for the claim.

We will look into it with the carrier.