What if my package gets lost or arrives damaged?Updated a month ago
If your package is lost or arrives damaged, please follow these steps:
Lost Package
1. Check the tracking status – Sometimes, packages are marked as delivered before they actually arrive.
2. Verify the shipping address – Ensure the address provided at checkout is correct.
3. Check with neighbors or household members – The package may have been left with someone nearby.
4. Wait a little longer – Some carriers experience delays in final delivery.
5. Contact the shipping carrier – Use the tracking number to inquire directly with the carrier.
6. Reach out to us – If your package is confirmed lost, contact us at [email protected], and we will assist you in resolving the issue.
Damaged Package
1. Inspect the package upon arrival – If the packaging shows visible damage, take photos before opening it.
2. Check the items inside – If any products are damaged, take clear photos of both the item and packaging.
3. Contact the local shipping carrier and us within 24 hours – Send an email both to [email protected] and the shipping courier service with your order number, detailed photos, and a description of the issue.
4. Keep all packaging – The shipping carrier may require it for an inspection or claims process.
We will work with you to find a solution and make an insurance claim depending on the situation.