Orders & Returns
How do I apply promo/discount codes?
If you have a promo or discount code, you can apply it during checkout by following these steps:. 1. Add items to your cart and proceed to checkout. 2. Look for the “Discount Code” or “Promo Code” field on the checkout page. 3. Enter your co
Can I edit or add anything to my order?
Once an order has been placed, changes can only be made manually in exceptional cases. Our team can check this for you, but we cannot guarantee that adjustments are still possible, as the order may already be processed or shipped in the meantime. If
How do I cancel my order?
Changed your mind? Use "Withdraw from contract" at the bottom of every page of our shop or write to [email protected]. If the order has not left our warehouse yet, we can usually still stop it. To speed things up, please include:. Once th
How do I start a return?
As a consumer in the EU, you can withdraw from your purchase within 14 days of receiving it, without giving a reason. A clear statement is all it takes, for example:. Full details are in our right of withdrawal. The easiest way is our returns portal.
How can I handle incorrect items received in my order?
If you receive an incorrect item in your order, please contact our customer service team as soon as possible at [email protected]. Please include:. • Your order number. • A short description of the issue. • Clear photos of the it
What if I don't receive an order confirmation email?
Order confirmation emails are sent automatically immediately after an order is placed. If you did not receive a confirmation email, please follow these steps:. Spam/Junk folder. Promotions or Marketing tabs. Any filtered or archived folders. Make sur
What is the lead time for backorder or made-to-order items?
How long it takes depends on the product and the variant. The product page shows above "Add to cart" when the piece will be ready to ship from us ("Ready to ship in approx. …"). Please select the right variant to see the matching time. The time is ba