If you have a promo or discount code, you can apply it during checkout by following these steps:. 1.    Add items to your cart and proceed to checkout. 2.    Look for the “Discount Code” or “Promo Code” field on the checkout page. 3.    Enter your co

If you have a promo or discount code, you can apply it during checkout by following these steps:&#xA0; &#xA0;&#xA0;1.&#xA0; &#xA0;&#xA0;Add items to your cart and proceed to checkout.&#xA0; &#xA0;&#xA0;2.&#xA0; &#xA0;&#xA0;Look for the &#x201C;Discount Code&#x201D; or &#x201C;Promo Code&#x201D; field on the checkout page.&#xA0; &#xA0;&#xA0;3.&#xA0; &#xA0;&#xA0;Enter your code exactly as provided, then click Apply.&#xA0; &#xA0;&#xA0;4.&#xA0; &#xA0;&#xA0;The discount should be reflected in your order total if the code is valid. Important Notes:&#xA0; &#xA0;&#xA0;&#x2022;&#xA0; &#xA0;&#xA0;Promo codes must be entered before completing the purchase. They cannot be applied afterward.&#xA0; &#xA0;&#xA0;&#x2022;&#xA0; &#xA0;&#xA0;Some codes have restrictions, such as minimum order value, specific product categories, or expiration dates.&#xA0; &#xA0;&#xA0;&#x2022;&#xA0; &#xA0;&#xA0;Only one promo code can be used per order.&#xA0; &#xA0;&#xA0;&#x2022;&#xA0; &#xA0;&#xA0;Discount codes cannot be combined with other promotions unless stated otherwise.&#xA0; &#xA0;&#xA0;&#x2022;&#xA0; &#xA0;&#xA0;If a discount code is misused, we reserve the right to cancel the order without notice. If your code isn&#x2019;t working, double-check the spelling, ensure it meets the conditions, or contact us at <a data-fr-linked="true" href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a> for assistance.

How do I apply promo/discount codes?

Once an order has been placed, changes can only be made manually in exceptional cases. Our team can check this for you, but we cannot guarantee that adjustments are still possible, as the order may already be processed or shipped in the meantime. If

<h3 id="changes-or-modifications-to-your-order">Changes or Modifications to Your Order</h3>Once an order has been placed, changes can only be made manually in exceptional cases. Our team can check this for you, but we cannot guarantee that adjustments are still possible, as the order may already be processed or shipped in the meantime. If you need to make a change, please contact us immediately after placing your order at service@industrialkonzept.com and include: <ul><li>Order number</li><li>Full name</li><li>Email address used for the order</li><li>A clear description of the change you need</li></ul> We will then manually check whether the order is still unprocessed and whether the requested modification can be made. <hr> <h3 id="possible-changes-not-guaranteed">Possible Changes (not guaranteed)</h3><ul><li>Updating the shipping address</li><li>Correcting contact information</li><li>Adding or removing items (rarely possible, manual only)</li></ul> <hr> <h3 id="important-notes">Important Notes</h3><ul><li>There is no guarantee that changes can be made.</li><li>If the order has already been shipped, no modifications are possible.</li><li>In this case, you may place a new order or send the item back once received, according to our Return Policy.</li></ul>

Can I edit or add anything to my order?

If you need to cancel your order, please contact us immediately at service@industrialkonzept.com. To process your request as quickly as possible, include the following information:. Order number. Full name. Email address used for the order. Cancellat

If you need to cancel your order, please contact us immediately at service@industrialkonzept.com.To process your request as quickly as possible, include the following information: <ul><li>Order number</li><li>Full name</li><li>Email address used for the order</li></ul> <hr> <h3 id="important-notes">Important Notes</h3><ul><li>Cancellations are only possible before the order has been shipped.</li><li>Because our processing times can be very fast, we cannot guarantee that a cancellation request can be applied in time.</li><li>If the order has already been dispatched, cancellation is no longer possible. In this case, please refer to our Return Policy for instructions on how to return the item.</li></ul> <hr> If you wish to cancel, please reach out as quickly as possible, as delays in response times may affect whether the cancellation can still be processed.

How do I cancel my order?

Returns within the European Union are possible and must be registered through our Returns Portal within 14 days of receiving your order. If available, you can purchase a return label directly within the portal. If this option does not appear, label p

<h3 id="isPasted"> </h3><h3 id="returns">Returns</h3>Returns within the European Union are possible and must be registered through our Returns Portal within 14 days of receiving your order. <hr> <h3 id="how-to-register-a-return">How to register a return</h3><ol><li id="isPasted" style="font-size: 16px;">Open our <a href="https://industrialkonzept.com/return" target="_blank" rel="noopener noreferrer">Returns Portal</a>: <a data-fr-linked="true" href="https://industrialkonzept.com/return">https://industrialkonzept.com/return</a></li><li style="font-size: 16px;">Enter your order details (email address used for the order and the order number).</li><li style="font-size: 16px;">Select the items you would like to return.</li><li style="font-size: 16px;">After registration, the appropriate return address will be displayed.</li></ol> <hr> <h3 id="return-shipping-label">Return shipping label</h3><ul><li><h3 id="if-available-you-can-purchase-a-return-label-directly-within-the-portal">If available, you can purchase a return label directly within the portal.</h3></li><li>If this option does not appear, label purchase is not possible &#x2014; in that case, please ship the package yourself to the return address provided.</li></ul> Important:We are not able to manually create return labels. All returns must be registered through the Returns Portal. <hr> <h3 id="return-conditions">Return conditions</h3><ul><li>Final Sale items, backorder items (special orders placed on customer request), and personalized or custom-made products are legally excluded from returns and exchanges.</li><li>We cannot accept returns from outside the European Union due to legal restrictions.</li><li>Items must be returned in new, unused condition and in their original packaging.</li></ul> <hr> <h3 id="refunds">Refunds</h3><ul><li>Once your return arrives at our warehouse, it will be inspected by our team.</li><li>After the return is approved, the refund will be processed automatically within 14 days.</li><li>If the item is not in its original condition, we cannot issue a refund. In such cases, we will contact you or return the item to you.</li></ul> <hr> <h3 id="additional-information">Additional Information</h3>For full details, please refer to our <a href="https://industrialkonzept.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">Refund Policy</a>.

How do I start a return?

If you receive an incorrect item in your order, please contact our customer service team as soon as possible at service@industrialkonzept.com. Please include:. •    Your order number. •    A short description of the issue. •    Clear photos of the it

If you receive an incorrect item in your order, please contact our customer service team as soon as possible at <a data-fr-linked="true" href="mailto:service@industrialkonzept.com">service@industrialkonzept.com</a>. Please include:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Your order number&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;A short description of the issue&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Clear photos of the item you received (including packaging) Our team will review your case and let you know about the next steps. If an incorrect item was sent, we will arrange a suitable solution. Please note: any resolution will be decided on a case-by-case basis after we have reviewed all details.

How can I handle incorrect items received in my order?

Order confirmation emails are sent automatically immediately after an order is placed. If you did not receive a confirmation email, please follow these steps:. Spam/Junk folder. Promotions or Marketing tabs. Any filtered or archived folders. Make sur

Order confirmation emails are sent automatically immediately after an order is placed. If you did not receive a confirmation email, please follow these steps: <h3 id="1-check-all-email-folders">1. Check all email folders</h3><ul><li>Spam/Junk folder</li><li>Promotions or Marketing tabs</li><li>Any filtered or archived folders</li><li>Make sure your inbox is not full</li></ul> <h3 id="2-verify-the-email-address-used-at-checkout">2. Verify the email address used at checkout</h3>It&#x2019;s possible that:<ul><li>a different email was used,</li><li>there was a typo during checkout,</li><li>the email address was entered incorrectly.</li></ul> <h3 id="3-if-you-still-cannot-find-your-confirmation-email">3. If you still cannot find your confirmation email</h3>Please contact our customer support team at service@industrialkonzept.com. To help us locate your order as quickly as possible, include any information you have, such as: <ul><li>Full name used for the order</li><li>Email address used (or the one you believe you used)</li><li>Shipping address</li><li>Items ordered</li><li>Payment confirmation or transaction ID (if available)</li></ul> Our team will then search for your order in the system and assist you further.

What if I don't receive an order confirmation email?

The lead time for backorder and made-to-order items depends entirely on the specific product and variant you select. You can always find the current estimated lead time directly on the product page, above the “Add to Cart” button. Please make sure yo

The lead time for backorder and made-to-order items depends entirely on the specific product and variant you select. You can always find the current estimated lead time directly on the product page, above the &#x201C;Add to Cart&#x201D; button. Please make sure you have selected the correct variant to see the accurate time frame. These lead times represent our best expectations, based on information from the supplier or manufacturer. They are estimates &#x2014; the actual timing can sometimes be shorter, but can also be longer, depending on production schedules, supply chain delays, or high demand. Once the item arrives at our warehouse, we always ship within three business days.If a delay occurs, it is always due to the supplier or manufacturer, not our internal processing time. Because lead times vary per product, please always refer to the product page for the exact time window we expect for your selected item. If you need help understanding a specific lead time, feel free to contact us at service@industrialkonzept.com.

Orders & Returns