How do I start a return?Updated 3 months ago

Returns are possible within the EU and must be initiated within 14 days of receiving your order.

How to request a return:

    1.    Contact us at [email protected] within 14 days of delivery.

    2.    Provide your order number and details about the item you wish to return.

    3.    Our team will review your request and provide return instructions.

Return Conditions:

    •    Final sale items and individual made-to-order products are not eligible for return.

    •    The item must be in its original condition, unused, and with all packaging intact.

Refund Process:

    •    Once your return arrives at our warehouse, our inspection team will check the condition of the item.

    •    If the return is approved, we will process your refund within 14 days.

    •    If the item is not in its original condition, the refund cannot be processed. In this case, we will either return the item to you or contact you for further options.

For more details, please refer to our Return Policy.