What if I don't receive an order confirmation email?Updated 6 days ago

Order confirmation emails are sent automatically immediately after an order is placed. If you did not receive a confirmation email, please follow these steps:

1. Check all email folders

• Spam/Junk folder

• Promotions or Marketing tabs

• Any filtered or archived folders

• Make sure your inbox is not full

2. Verify the email address used at checkout

It’s possible that:

• a different email was used,

• there was a typo during checkout,

• the email address was entered incorrectly.

3. If you still cannot find your confirmation email

Please contact our customer support team at [email protected].

To help us locate your order as quickly as possible, include any information you have, such as:

• Full name used for the order

• Email address used (or the one you believe you used)

• Shipping address

• Items ordered

• Payment confirmation or transaction ID (if available)

Our team will then search for your order in the system and assist you further.