General Questions
Where are you based?
industrialkonzept is based in Germany, where our headquarters and operations are located. All orders are processed and shipped from our warehouse in Germany, ensuring efficient and reliable shipping within the EU and internationally. For more details
How can I contact you?
If you are an existing customer or have a new inquiry, please contact our customer service team using the Contact Form or email us at [email protected]. Our customer service aims to respond within 48 hours on business days. During busy pe
What happens if an item is out of stock?
If an item you ordered is out of stock, the process depends on the type of product and the information available:. If the item is coming back, the product page shows before purchase when it will be ready to ship from us. In this case, your order will
Where can I download my invoice?
Once your order has been fulfilled (meaning it has been shipped), our system automatically sends your invoice in a separate email. This typically happens on the same day the order is shipped. If you cannot find the invoice email:. Check your Spam or
How are customer reviews checked?
The stars in our shop show the average of all reviews on our REVIEWS.io profile. After delivery, we invite customers by email to leave a review; these reviews are marked “Verified Buyer”. Reviews left without an invitation are checked for misuse by R